Financial services - BR

Success Story 1 axway.com Amplified intelligence transforms operations from reactive to proactive and predictive Real-time actionable insights help Fannie Mae instrument the customer experience The mortgage lending industry is as vulnerable to digital disruption as any. With the real- time expectations of connected consumers, established players have felt the pressure to cut loan processing times from weeks or months to just days. This means heightening engagement and collaboration within their digital ecosystems to come up with innovative ways to improve the customer experience. Fannie Mae plays a critical role in the industry's transformation. "The industry is in this partnership journey together," said Bruce Lee, Senior Vice President and Head of Operations and Technology at Fannie Mae. "Fannie Mae has always been innovative and we're in a good position to reinvent the mortgage process." Advancing innovation despite complexity Fannie Mae sits at the center of a vast ecosystem of banks, credit unions, reporting agencies, title firms, property appraisers and federal agencies. The cross-dependencies and disparities between systems and processes each party brings to the table, complicates the mortgage lending process. "We knew that industry innovation would lead to operational complexity among this ecosystem, but would be in the face of rising customer expectations for higher quality, faster and more reliable service," explains Lee. "Given this, you have to have the monitoring, the controls, the intelligence, across this ecosystem to deliver against those expectations. Our lending partners expect real- time analytics, real-time ability to process and underwrite the mortgages." DESCRIPTION Established in 1938 during the Great Depression, the Federal National Mortgage Association – Fannie Mae – makes sustainable homeownership and rental housing a reality for millions of Americans. As the leading source of financing for mortgage lenders, the company provides market liquidity while converting mortgages into globally sold securities. Fannie Mae is a government-sponsored entity (GSE) with over $22B in revenues, $3T in assets and about 7,300 employees. HEADQUARTERS Washington, DC USA INDUSTRY Financial Services CHALLENGE Implement real-time operational intelligence and analytics to proactively respond to potential process issues and meet customer demands for accelerated loan process cycles. AXWAY SOLUTION Axway Decision Insight RESULTS • 80% reduction in troubleshooting and resolving issues • Accelerated service and product delivery • Doubled number of product releases annually • Reduced processing errors

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