Issue link: https://axway.uberflip.com/i/977412
Success Story 3 axway.com " Axway's Decision Insight was selected because of its ability to examine real-time process dynamics and intelligence." Intelligence pays off It's still early, but Fannie Mae is already seeing immediate, measurable results. The time and resources needed to troubleshoot and resolve issues has been reduced by at least 80%. With Decision Insight, project prioritization identification and product delivery has accelerated. But, according to Lee, that's not all. "We've doubled the number of product releases in the year, we've reduced the number of errors, improved quality and increased the number of function points in every delivery." Axway's Decision Insight enables the company to prioritize a number of new operational intelligence initiatives that will deliver rapid customer value and address regulatory requirements. "Our design thinking is really to get into what is important to customers and not trying to guess what they want but actually look at that process, observe and work out what is really needed. So, that's helping us sharpen our focus on what to deliver." Bringing it home with self-service Going forward, Fannie Mae intends to put operational intelligence directly in its customers' hands. The company has instrumented a number of individual systems and processes. Once a larger set of core processes are built out, Fannie Mae will be able to provide customer-facing dashboards. "Our vision is one of continued customer-centricity," Lee says. "Our next step is to aggregate multiple views on a number of processes into a single view that we'll ultimately share with our customers. This will really create a self-service model." © Axway 2017. All Rights Reserved. a x way_ su cesss to r y_ fa n m ae _ e n _ 0 20 817 For more information, visit axway.com