8
Business Justification for Operational Intelligence
• Operational Efficiency Examples
• Reduce Triage Time for Solving Issues
• Estimate Number of Resources; Amount of Time Per; Number of Incidents
• Estimate Improvement With Proactive Insights (OI)
• Improvement of Customer Experience
• Estimate Customer Retention Improvement with Reduced Cycle Times for
Incidents (Estimate Losses without improvement)
• Revenue Increase with Differentiated Operational Solution
• Estimate Gains in Revenue from Additional Business
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