5
Operational Intelligence Ecosystem
© 2016 Axway | CONFIDENTIAL
• Goals: Improve Customer Service, Improve Operational Efficiency, Reduce Fines
• Single Family and Multi-Family
• LPA: Avoid customer attrition by proactively alerting the customer to problems ahead of the
customer calling
• Servicing: Baseline Servicer activity to identify abnormal delinquencies or liquidations to
avoid premature pay-off
• Early Funding: Monitor proactively all upstream dependencies and alert on any abnormal
conditions prior to customer impact
• Investments
• Trade Flow: Minimize trade fails by identifying abnormal events throughout the trade
lifecycle
• Settlements: Proactive monitoring of all settlement activity and alert on any abnormal
situations ahead of the Fed deadline to ensure commitments are met
