6
Operational Intelligence
GOAL FEATURE
Solution can Change
with the Business
Easy to Modify Dashboards Data Sources Correlations Point and Click
Used by Non-
Technical Business
Users
Easy to Use Dashboards Match
the Business Use
Case
Actionable Dashboards
Organized for Users
Configure versus
Code
Proactive Notification Predictability Real Time ID of
Problems
Static
Thresholds
Dynamic
Thresholds(Baseline)
Forecast of the
Activity
Reduce Triage Time Root Cause Real Time Data
Collection
Any Native Data
Source
Correlate Between
Native Sources
Identify
Learn and Improve Advanced
Investigation
Rewind Simulation Pause Go Back in Time
and Replay
Proactive
Communication
ID Who
Impacted
What is the Impact How Long Cause Resolution
Operational Context Track Events ID Transaction
Location
By Customer By Service End-to-End
Problem Alerting Problem has
occurred
Identify symptom
has occurred
Dynamic
understanding of
normal
For stuck, high/low
volume, slowness,
reconciliation issues
Identify patterns
VALUE
ADVANCED
