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axway.com
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Deliver a superior customer experience by being the first to know
Challenge Impact Operational intelligence benefits
A large bank normally receives three or four files
from an important customer each day by 8:00 a.m.
Today by 8:30 a.m., the bank has received none.
The customer knew about the irregularity before
the bank. If the bank had noticed it first, they could
have proactively called the customer to alert them
and explain the corrective action. Instead, the
customer had to call the bank to inquire about
the files.
• Using machine learning techniques,
automatically baseline what is "normal"
vs. "abnormal"
• Trigger alert to bank operator to take
proactive action and preserve a positive
customer experience
Where does Client Performance impact your organization?
Any activity with a large revenue-producer client base and wherever quality of service is the differentiating factor.
03
Monitor and measure business performance to sell the right financial product to the right customer
Challenge Impact Operational intelligence benefits
Some corporate clients are using the bank's large
amount of liquidity throughout the day and put
money back at the end of the day — a high-risk
practice that costs the bank money.
Without real-time monitoring and tracking, the
bank can't determine which customers are tapping
into its liquidity throughout the day.
• Identify the biggest liquidity consumers
• Give the relationship managers this valuable
information so they can sell the appropriate
lending products and improve lending decisions
in general
Where does Business Performance impact your organization?
When using client behavior to identify sales opportunities.
