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Operational intelligence
5 eye-opening financial services scenarios
Ever-increasing transaction volumes, regulations, and customer expectations are putting financial operations teams under immense pressure to proactively identify
and address emerging issues before they can have a negative impact.
Here are five ways operational intelligence can provide clear visibility and real-time insights that empower operations and propel your financial institution forward:
01 Enhance process performance to avoid missed payments cut-off
02 Deliver a superior customer experience by being the first to know
03 Monitor and measure business performance to sell the right financial product to the right customer
04 Improve compliance and risk management to comply with FSA requirements
05 Meet changing workforce requirements with on-demand workload balancing
01
Enhance process performance to avoid missed payments cut-off
Challenge Impact Operational intelligence benefits
A queue in the payments application that flags
potential duplicate payments started to increase
rapidly. This queue normally averages around
5-10 payments an hour that are then cleared very
quickly. In this case, however, over 4,800 payments
fell into the queue over a two-hour time span.
Credit transactions for 170 clients totaling $123M
were delayed by one day, causing both financial
and reputational risk for the bank.
• Identifies unusual and unexpected situations
• Assesses business impact
• Sends alerts to the right people at the right
time, before customer and business impact
Where does Process Performance impact your organization?
Wherever missing time-based commitments will have financial and CX impacts.
Across five continents and 100 markets, BNP Paribas Securities Services optimized business processes and cut execution times in half
www.axway.com/en/casestudy/bnp-paribas-securities-services
